Our Objectives
- To provide a high standard of service and client care
- To ensure compliance with/adherence to practice procedures
- To maintain high standards of efficiency and competence
- To ensure compliance with/adherence to the SPECIALIST QUALITY MARK STANDARDS. The firm was granted the LSC franchise in April 2000
Gillian Radford & Co aims to offer clients a friendly and efficient service. In our everyday dealings with clients our objective is to provide an excellent service, high quality of work and demonstrate to each client that we care about them and their matter. We are committed to helping anyone requiring help, advice, assistance or representation regardless of his or her sex, race, ethnic background, disability, religion or sexuality.
We are committed to providing a high-quality legal service to all our clients and when something goes wrong we need you to tell us about it. This will help us to improve our standards. If you are unhappy about any aspect of the service you have received, please contact in the first instance the solicitor dealing with your case, and if your complaint cannot be resolved then please contact our Office Manager, who will handle your complaint with the assistance of a senior Solicitor. Your complaint will be handled in accordance with the firm’s complaints procedure.